Spectrum Medical


Refund and Return Policy

At Spectrum Medical Diagnostics, Inc., we prioritize customer satisfaction while upholding the highest standards of safety and compliance in the distribution of our rapid test products. Due to the nature of these products, our refund and return policy is designed to align with industry regulations and ensure the integrity of our products.

Inquiry First Approach:
To initiate a return or refund request, it is essential that you first contact us for a preliminary assessment. Given the sensitive nature of rapid tests, not all items may be eligible for return or refund.

Contact Us:

  • Email: For inquiries, please email us at info@spectrummdx.com with the subject “Return/Refund Inquiry: [Your Order Number]”.
  • Phone: Alternatively, you can reach us at (866) 287-2425. Please have your order details ready for reference.

Eligibility Criteria:
The eligibility for returns or refunds is highly specific and depends on various factors, including, but not limited to, the type of product, its condition upon return, and the timeframe since purchase.

Processing Returns and Refunds:
If your case is deemed eligible for a return or refund after our review, we will provide you with the necessary instructions. Please note that the original method of payment may be used for processing refunds.

Product Condition:
For any product that is considered for return, it must be unopened, unused, and in its original packaging. Opened or used products are strictly non-returnable due to health and safety concerns.

Non-Returnable Items:
Certain types of products may be exempt from returns or refunds. This includes, but is not limited to, products that have been opened, used, or have passed their expiry date.

Refusal of Return/Refund:
We reserve the right to refuse returns or refunds on products that do not meet our policy requirements or if deemed non-compliant with health and safety standards.

Policy Updates:
Please note that our refund and return policy is subject to change without notice. Always refer to the latest version on our website for current terms.

Disclaimer, Policy & Liability:
Spectrum Medical Diagnostincs, Inc. is not liable for any misuse of the products or inaccuracies in test results arising from improper storage, handling, or usage of the products.

The health-related information on our website is meant for basic informational purposes only, and it is not intended to serve as medical advice. Our products are designed to provide preliminary results only.  Presumptive positive results must be confirmed by GC/MS.

Product images may vary from actual products depending on inventory and availability.

Spectrum Medical Diagnostics, Inc. assumes no responsibility for consequences resulting from use of our products and/or services, and information contained herein or obtained at linked sites and expressly disclaims all liability for damages arising out of use, reference to, reliance on, or performance of such information. Spectrum Medical Diagnostics, Inc. specifically disclaims any liability, whether based in contract, tort, strict liability or otherwise, for any direct, indirect, incidental, consequential or special damages arising out of in any way connected with access to or use of this web site or any content, information, materials, products or services herein.

Please Contact Us if you would like to review our Disclaimer and Company Terms & Conditions with a representative from our Company.

We appreciate your understanding and cooperation in adhering to our policy, designed to ensure the safety and reliability of our products. For any additional questions, please contact our support team.

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